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We received news from Steve Fabretti of Southbend that Jay-Hill Repairs has been recognized at the “Service First Reception” in Chicago during the CFESA and NRA Conferences this past May. We received an award that was announced to all of the Factory Authorized Service Agencies in attendance at the Reception. In order to succeed at each Service First call, the dispatcher must respond via email, the Technician must call in upon arrival, diagnose the equipment, obtain parts (if the parts are not already on the truck), and repair the unit to satisfactory working condition.
Jay-Hill Repairs was one of only 5 agents Nationwide who came in under 3% for Missed Opportunities! Steve stressed how appreciative he and Southbend are of our performance, and encouraged us to continue in our excellent efforts.
Steve said that it is the focused effort and professional work by Jay-Hill Repairs that makes this a Win-Win Program for us and for Southbend too!
The award arrived this week and it is beautiful. It’s so nice to be appreciated!